Welcome to our FAQ page! Here at Black Car Miami, we aim to provide clear and helpful answers to your questions about our services. Whether you’re planning your first ride with us or a returning customer, we’re here to ensure your experience is smooth and enjoyable.
We recommend booking at least 2-3 weeks in advance to secure your preferred date and time. Because our service is fully private and demand in Miami is high, especially on weekends and during events, last-minute bookings can be difficult to accommodate.
Need a bus sooner? Expedited reservations within 7 days can often be arranged, but availability isn’t guaranteed.
Yes. The minimum rental time is 4 hours Sunday through Thursday and 5 hours on Fridays and Saturdays.
Certain special events (such as holidays or festivals) may have different minimums – our team will confirm details during booking.
Yes! You’re welcome to drink alcohol as long as everyone on board is 21 or older.
If even one guest is under 21, no alcohol is allowed during that trip.
No, our service is strictly BYOB. You’re welcome to bring any drinks you like, just remember to drink responsibly and use plastic cups or bottles for safety.
No. Smoking or vaping of any kind is strictly prohibited inside all vehicles. A cleaning fee will apply if this rule is violated.
You can bring dry snacks or easy-to-handle foods, but we recommend avoiding messy or hot meals. The bus is in motion, and spills or hard-to-clean food may result in a cleaning fee.
No, entry to nightclubs is always at the discretion of the venue. We can provide recommendations and venue connections to make things easier, but final approval is up to the club.
Refunds are not issued if guests are denied entry.
Yes! We serve most of South Florida. Trips outside our 25-mile local radius may include an additional charge for the travel time to/from your location.
Contact us for a custom quote for out-of-town trips.
For all-minor events (like prom or school trips), a parent/guardian consent form must be signed prior to pickup.
For mixed-age events (like weddings or corporate parties), we’ll provide a Transportation Waiver to ensure all guests are covered.
A 50% deposit is required to secure your reservation. A valid credit card must be kept on file until the trip is complete to cover any incidentals or damages.
Yes! We are fully licensed and insured. Your safety and peace of mind are our top priorities.
We get it – sometimes the party gets a little too wild.
A cleaning fee of up to $200 per incident applies if someone becomes ill on the bus. The primary renter is responsible for all associated fees.
Gratuity is greatly appreciated for exceptional service. A 10-20% tip is standard and can be given directly to the driver in cash at the start or end of your trip.
If a gratuity was prearranged during booking, it will appear on your receipt.
We accept credit cards and Zelle for all reservations.
You can pay your deposit and remaining balance by credit card (a small processing fee may apply).
If you prefer Zelle, you can send the full payment upfront or use it to secure the remaining balance before your trip.
Personal checks are not accepted.
We will meet you at your chosen location at the airport:
We continuously monitor flights to adjust for any delays:
Yes, we warmly welcome pets aboard:
Connecting with your chauffeur is straightforward:
Our chauffeurs are expertly trained for superior service:
Altering your booking is easy and accessible 24/7:
Yes, we have specific fees for additional stops:
We have a straightforward payment process:
Absolutely, our Meet & Greet service is complimentary. Enjoy this service without any additional cost.
We provide generous waiting times for both domestic and international flights:
Yes, we offer various types of child seats as a complimentary service.
For more information, feel free to contact us anytime at reservations@blackcarmia.com or call (786) 685-3076. We look forward to serving you and making your travel experience as comfortable and smooth as possible.
