FAQ

Welcome to our FAQ page! Here at Black Car Miami, we aim to provide clear and helpful answers to your questions about our services. Whether you’re planning your first ride with us or a returning customer, we’re here to ensure your experience is smooth and enjoyable. 

1. How Can I Get a Receipt?

Getting a receipt from us is simple and convenient:

• Email: We can send your receipt directly to your email address.
• Text Message: If you prefer, we can also text the receipt to your phone.
• Other Preferences: Just let us know your preferred method, and we’ll accommodate it.

2. Why Was I Charged Differently Than Quoted?

Your final charge may vary due to changes you request:

• Additional Stops: Each stop you add may incur a charge.
• Route Changes: Any detour or route change can adjust the cost.
• Travel Adjustments: We modify fares based on your specific travel changes.

3. Where Exactly Will You Meet Me at the Airport?

We will meet you at your chosen location at the airport:

• Baggage Claim: Look for us where your flight’s luggage is delivered.
• Curbside: We’ll greet you right outside your terminal door.
• Choice of Area: Whether arrivals or departures, we’ll be there.

4. What Happens If My Flight Is Delayed?

We continuously monitor flights to adjust for any delays:

• Flight Tracking: We track your flight around the clock.
• Instant Updates: Receive timely notifications about any changes via email or text.

5. Are Pets Allowed in the Vehicles?

Yes, we warmly welcome pets aboard:

• Pet-Friendly Fleet: Our vehicles are equipped to transport your pets safely.
• Specialized Staff: Our chauffeurs are trained to care for your pets’ comfort.
• Hygienic Conditions: We ensure a clean environment for all passengers.
• Safety First: Pets are secured during the ride for their safety.

6. How Do I Contact My Chauffeur?

Connecting with your chauffeur is straightforward:

• Chauffeur Details: After booking, we’ll send you their contact information.
• Real-Time Tracking: We monitor all chauffeur locations for security.

7. What Training Do Your Chauffeurs Receive?

Our chauffeurs are expertly trained for superior service:

• Comprehensive Safety: They learn to maintain safety in all scenarios.
• Defensive Driving: Skills to avoid hazards are a major focus.
• Professional Conduct: Etiquette and professionalism are taught extensively.
• Customer Interaction: They are skilled in effective communication and service.
• Vehicle Mastery: Each chauffeur knows our fleet inside and out.

8. How Can I Make Changes to My Booking?

Altering your booking is easy and accessible 24/7:

• Multiple Channels: Email, call, or text us to make any changes.
• Always Available: Our office team is ready to assist anytime.

9. Is There a Fee for Additional Stops?

Yes, we have specific fees for additional stops:

• Courtesy Period: Enjoy 15 minutes of free wait time.
• Extended Wait: After that, a nominal fee of $1 per minute is charged.

10. When Am I Charged for My Service?

We have a straightforward payment process:

• Initial Deposit: Pay 50% upfront as a deposit.
• Completion of Payment: The balance is charged during or after your journey.

11. Do You Offer a Meet & Greet Service?

Absolutely, our Meet & Greet service is complimentary. Enjoy this service without any additional cost.

12. What About Waiting Time for Airport Pickups?

We provide generous waiting times for both domestic and international flights:

• Domestic Flights: Up to 30 minutes free.
• International Flights: Up to 60 minutes free.

13. Are Baby Car Seats Available?

Yes, we offer various types of child seats as a complimentary service.

For more information, feel free to contact us anytime at reservations@blackcarmia.com or call (786) 685-3076. We look forward to serving you and making your travel experience as comfortable and smooth as possible.